Thank you for choosing De Kerala Company.
Our Refund Policy explains when customers are eligible for refunds.
1. No Refund After Purchase
Once an order, booking, or service payment is made, refunds are not provided, except in cases described below.
2. Refunds Allowed Only If:
You may request a refund if:
You were charged twice by mistake
The service was not delivered at all
You received a damaged or defective product (if applicable)
You cancel before service work starts (if applicable)
3. Non-Refundable Situations
Refunds will not be provided for:
Change of mind
Wrong information given by customer
Service already delivered
Delays caused by third-party providers
Digital products once delivered
4. Refund Process
To request a refund:
Email us at
Include:
Name
Contact number
Reason for refund
Order ID / Booking ID
Your request will be reviewed within 7–10 business days.
5. Mode of Refund
If approved:
Refund will be sent to the original payment method
Processing time depends on payment gateway.